At Hollandwatchgroup.com we do our utmost best to offer you a good shopping experience. If by chance - for whatever reason - you are not fully satisfied with the product you have purchased, you can return it within 30 days after receipt.
Exchanging an item is easy. Please login to the order service page on the web site and follow the steps at the bottom right hand of the page.
Returning an item to HWG is easy. Please login to the order service page on the web site and follow the steps at the bottom right hand of the page.
Jeśli nie podoba Ci się zakupiony produkt i chciałbyś otrzymać zwrot pieniędzy, albo wymienić towar musisz zwrócić pełen produkt razem z pudełkiem, etykietami i wszystkimi dokumentami. Prosimy pamiętaj o załączeniu kompletnego formularza zwrotu do zwracanych produktów wraz z oświadczeniem czy chcesz wymiany produktu (i na jaki produkt) czy też zwrotu pieniędzy. Więcej informacji i warunki zwrotu i wymiany znajdziesz tutaj.
By Dutch law we are required to process a refund within 14 days of the customer returning the product, but we process most refunds within 5 working days. Please note that due to seasonal circumstances – like the Christmas period – the processing time can sometimes last up to 7 working days.
By Dutch law we are required to process a refund within 14 days of the customer returning the product, but we process most refunds within 5 working days. After we have sent the payment order to our bank/payment service provider, the processing time is up to 72 hours before the refund is in your account. You can find more information on returns & refunds here. Please note that due to seasonal circumstances – like the Christmas period – the processing time can sometimes last up to 7 working days.
Return products free of charge with Return Your Parcel within 30 days after purchase.
How does it work?
1. Log in at our orderservice page
2. Download the returns form, and add the filled out form to your parcel
3. Download the returns label and follow the instructions in the pdf
4. Take your parcel to your local post office or postal agency.
Uprzejmie prosimy o wzięcie pod uwagę poniższych warunków podczas zwrotu produktów:
Refunds are subject to the following:
For repairs under warranty within the 30 days free return period, please log on to our Order service page and follow the instructions.
For repairs under warranty outside the 30 days return period, please include the completed return form with your return shipment to:
Holland Watch Group B.V.
3037 TR ROTTERDAM
Please ensure sufficient postage for the return shipment when you return the product after our 30 day return period. We advise you to send your parcel via standard registered mail.
Precusion of the right of withdrawal, a consumer purchase involving the delivery of:
- products that have been created by the trader in accordance with the consumer’s specifications, or that are clearly of a personal nature and that cannot be returned due to their nature;
- that rapidly decay or become obsolete;
- products that are unsuitable for return for reasons of health protection or hygiene and of which the seal is broken after delivery;
- products which, after delivery, are irrevocably mixed with other items by their nature;
- audio- and video-recordings and computer software, whereby the consumer has broken the seal.
- newspapers, magazines or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription);
- products or services whose price depends on fluctuations in the financial market on which the entrepreneur has no influence and which can occur within the withdrawal period;
- agreements concluded during a public auction. A public auction is understood to mean a sales method whereby products, digital content and / or services are offered by the trader to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and / or services;